About us | Vaserai

Who is behind Vaserai.

Two complementary perspectives: business strategy and technical excellence.

Founder & CEO & AI and Automation Specialist

Julia

Strategy, product and agent development

Technician specialised in building artificial intelligence agents and automating business processes. A multidisciplinary background that includes OSINT, combining commercial judgement with genuine technical capability. It also includes eight years in airline operations at Iberia and Vueling, handling complex customer, regulatory and back office cases in high volume environments with demanding service levels. That is where the operational judgement behind our systems comes from: knowing which cases a machine can resolve and which must always reach a person. She designs the interfaces, builds the systems and leads product strategy. She understands the client's business from the inside because she has stood on both sides of the counter.

AI agentsAutomationProduct strategyUX/UIOSINT

CTO & Robotics Engineer

Abdou

Engineering and technical architecture

Robotics engineer specialised in process automation and artificial intelligence. He designs the architecture that lets Vaserai systems run without interruption and with precision. He is responsible for making the technology hold: how the agents reason, how integrations behave under load, and what happens when something upstream fails.

Robotics engineeringMachine learningSoftware architectureIntegrationsAI processes

Sales team.

Specialists who know businesses from the inside, not just the product.

A counterpart, not a salesperson

They understand the sector and how a business actually runs
They spot concrete opportunities, not generic ones
Honesty ahead of closing
If no existing solution fits, we build one

When you book a call, you speak with someone who understands how a business works and what artificial intelligence can realistically do for it today. You do not need to arrive with the answers: the team is trained to ask the right questions, find where you are leaving money on the table and show you clearly what can be improved and what cannot.

They are experts in business, not only in the product. That difference shows in the first conversation.

We work honestly: if there is a solution that fits you, we explain it. If there is not, we say so. And if it is worth building, we build it.

Implementation team.

The specialists who turn technical setup into measurable results.

Go live without friction

The technical team handles everything: integration with your CRM, your calendar, WhatsApp Business and any tool you already use. You keep working as usual while the system is built behind the scenes.

10–20Working days to implement

100%Tailored to each business

24/7Support throughout go live

0Interruptions to your operation

What implementation covers

Connection of every communication channel
Training the system on your protocols and your tone
Testing and fine tuning before going public
Training your team to take over when needed
A named person responsible for the project, not a support inbox

Customer care team.

Our customer care is 100% AI agents. If they cannot answer a question, they put you through to a member of the sales team.

After delivery

Your control panel, to see the quality, what the system has done and its metrics whenever you like
System and integration updates
Incident resolution with a named contact
Adjustments when your operation or volume changes

Most automation projects fail after delivery, not during it. The system is installed, works well for a few weeks, and nobody looks at it again until something breaks.

We work the other way round. The system is measured and keeps being fine-tuned against real data from your business, and you see all of it in your control panel. Design changes and new features are quoted separately, but maintenance, updates and incidents are covered by the fee.

Who we are not the right fit for.

Saying it upfront saves everyone time. We do not take these on.

Graphic design and brand identity work. We build websites, but we do not provide logo design, brand manuals, illustration or editorial layout.

Businesses billing under 20,000 euros per month. With the workload we carry we do not usually take them on, though we look at each case.

Design changes or new features on a system already delivered. Those fall outside maintenance and are quoted separately.

The team that builds systems that never rest.